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Hearthstone Battlegrounds Boosting — Frequently Asked Questions
Detailed answers to the most common questions about how our HSBG boosting service works. If you don't find your answer here, reach out via live chat — median response under 3 minutes during daytime.
What happens after I place an order?
You're redirected to your Boosteria customer area — account creation takes about a minute. You provide your Battle.net login through an encrypted form (not required for duo lobby orders). The order enters our matching system and an 8,000+ MMR booster typically claims it within 5 minutes. From payment to the first match being played, the full process usually takes 5–10 minutes.
Who will be boosting my account?
A verified 8,000+ MMR Battlegrounds player, with many orders handled by top-200 regional leaderboard pros. Every booster passes an MMR screenshot audit, a 30-day trial period, and ongoing conduct review before taking a single paid order. Toxic behavior, unauthorized contact with your friends list, or use of any third-party software is grounds for immediate removal from the roster.
What is your refund policy?
Full refund if you cancel before the booster starts the first match — no questions, one message in live chat closes it. If the boost is in progress, you get a partial refund proportional to the MMR progress completed. All terms are transparent and available before purchase.
Is there a risk of getting banned?
The risk is low and we carry it, not you. Every order runs through a region-matched VPN, the booster never adds or messages your friends list, and no third-party software is ever used. Blizzard does not actively penalize boosted accounts in Battlegrounds since the mode doesn't tie into cash tournaments below top-leaderboard ranks. We have not logged any bans tied to our HSBG service across 2024 and 2025. If a ban ever occurs because of how we handled the account, we refund 100% plus cover reasonable card pack loss per our Terms.
How long does the boosting process take?
It depends on the MMR gap. Below 6,500 MMR, Blizzard awards a progression adjustment boost each match, so we typically gain 800–1,200 MMR per day. From 6,500 to 7,500 MMR we average 500–800 per day. Above 8,000 MMR, the climb slows significantly (200–400 per day) due to tight matchmaking near the leaderboards. A typical 5,000 → 8,000 MMR order takes 4–8 days. Duo lobby orders add about 30% due to scheduling.
Can I watch a live stream of my own boost?
Yes. Enable the streaming option at checkout and your booster will stream every session through a private link — you can watch the full session live, use it for ban-risk verification, or treat it as passive coaching on hero selection, tavern tier timing, and minion composition choices.
How does your support service work?
Support runs 7 days a week via in-app manager chat, Facebook Messenger, email tickets, and your dedicated chat with the assigned booster during an active order. Median first response is under 3 minutes during European and US daytime, under 20 minutes overnight. Complex issues requiring investigation may take up to 8–10 hours in rare cases, but simple questions are typically answered within minutes.
What if I want to change my booster?
Pause the order in your customer area with one click — this releases it back to the queue, and a different booster will claim it within 5–15 minutes. If your assigned booster behaves unprofessionally or falls short of our service standards, contact support directly and we'll handle the reassignment plus review the original booster's conduct.
Can I communicate with my friends during the boost?
Yes. Your booster can forward and reply to Battle.net messages on your behalf upon request, keeping your social experience intact. If you prefer, the booster can leave all incoming messages unread until you log back in yourself.
Do you have a loyalty or affiliate program and how do they work?
After your first order, you automatically enter our five-tier loyalty program. Each completed order moves you up a tier, with discounts stacking up to 40% off future orders. You receive a unique promo code at each tier, visible in the customer area. You can share the code with friends — they enter your loyalty tier immediately on their first order, matching your discount level.
