Question 1

What happens after I place an order?

Accepted Answer

You're redirected to your Boosteria customer area — account creation takes about a minute. You provide your Steam login through an encrypted form and handle the Steam Guard handoff (not required for duo queue orders). The order enters our matching system and an Immortal 6500+ MMR booster typically claims it within 5 minutes. From payment to the first match being played, the full process usually takes 5–10 minutes.

Question 2

Who will be boosting my account?

Accepted Answer

A verified Immortal-rank player with 6500+ MMR on their own account. Every booster passes an MMR screenshot audit, a 30-day trial period, and ongoing conduct review before taking a single paid order. Toxic behavior in-game, unauthorized contact with your friends list, or use of any third-party software is grounds for immediate removal from the roster. You can view the profile, peak MMR, and recent client reviews of the person handling your order in the customer area.

Question 3

What does your refund policy offer?

Accepted Answer

Full refund if you cancel before the booster starts the first match — no questions, one message in live chat closes it. If the boost is in progress, you get a partial refund proportional to the MMR progress completed. All terms are transparent and available before purchase.

Question 4

Can I play in duo with the booster?

Accepted Answer

Yes. You queue together with an Immortal pro on your own account — you keep the controls, never share your Steam login, and learn hero mechanics, draft decisions, and lane execution in real time. Duo boosts take about 30% longer than solo because both players need to be online together, but it's the safest option and gives you lasting skill improvements.

Question 5

How fast will my order be completed?

Accepted Answer

It depends on the MMR gap. Small boosts of 100–300 MMR are often finished within a day, especially below Divine. Crusader → Archon typically takes 1–2 days, Legend → Ancient 2–4 days, Ancient → Divine 4–8 days, Divine → Immortal 8–15 days. Below Divine, we average 200–400 MMR per day. Duo orders add about 30% due to scheduling.

Question 6

Can the booster play my preferred heroes?

Accepted Answer

Yes — and there's no extra charge. Set your preferred heroes in the customer area after purchase (at least 2 heroes per role for flexibility). Note that locking the booster to a narrow pool can slow MMR gain if those heroes get banned or counter-picked. For fastest progression, let the booster use current meta picks.

Question 7

How can I reach support?

Accepted Answer

Support runs 7 days a week via in-app manager chat, Facebook Messenger, email tickets, and your dedicated chat with the assigned booster during an active order. Median first response is under 3 minutes during European and US daytime, under 20 minutes overnight. Complex issues requiring investigation may take up to 8–10 hours in rare cases, but simple questions are typically answered within minutes.

Question 8

How can I switch my booster?

Accepted Answer

Pause the order in your customer area with one click — this releases it back to the queue, and a different booster will claim it within 5–15 minutes. If your assigned booster behaves unprofessionally or falls short of our service standards, contact support directly and we'll handle the reassignment plus review the original booster's conduct.

Question 9

What regions and platforms do you cater to?

Accepted Answer

Dota 2 runs on Steam (PC, Linux, Mac) — that's the only platform. We cover all active regions: US East/West, Europe West/East, Russia/CIS, SEA, South America, Australia, and China. Your booster is matched to your server region to avoid ping issues and MMR abuse flags. Cross-region play is possible but affects behavior score.

Question 10

Do you offer a loyalty program?

Accepted Answer

After your first order, you automatically enter our five-tier loyalty program. Each completed order moves you up a tier, with discounts stacking up to 40% off future orders. You receive a unique promo code at each tier, visible in the customer area. You can share the code with friends — they enter your loyalty tier immediately on their first order, matching your discount level.

Dota 2 Boosting — Frequently Asked Questions